Shipping Policy

Last updated: August 8, 2026

At ElixirGlow™, we want your order to arrive safely and reliably. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after your payment has been successfully received.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

2. Delivery Times

Estimated delivery times may vary depending on your destination, shipping method, and carrier.

Estimated delivery: 7–15 business days after your order has been processed.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Free shipping may be offered on qualifying orders or during promotional periods.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

4. Tracking Your Order

Once your order has been shipped, you may receive a tracking number by email.

Tracking information can sometimes take a few days to become active after the package has been handed to the carrier.

5. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply to resend the order.

6. Delayed or Lost Packages

If your package is significantly delayed or appears to be lost, please contact our customer support team with your order number.

We will work with the shipping carrier to investigate the shipment and determine the appropriate solution.

7. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include your order number and clear photos or video of the package and product so we can investigate the issue and, where appropriate, arrange a replacement or refund.

8. Customs and Import Fees

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any such charges that are imposed by the destination country are the customer's responsibility unless otherwise stated at checkout.

9. Contact Us

If you have questions about your shipment, please contact:

ElixirGlow™
Email: [updalla927@gmail.com]

Please include your order number when contacting us so we can assist you as quickly as possible.